Terms of use

Please carefully read the terms of use & transaction of the online store www.blackorchid.com.cy

Terms of Use, which the consumer is required to accept in the context of conducting distance transactions.

If you make purchases through the site www.blackorchid.com.cy , you automatically accept the terms of the transaction and any modifications.

Blackorchid.com.cy is an online store that has products and services online. It belongs to the company BlackOrchid Ltd based in Limassol, Georgiou A 18E Potamos Germasogeia, and is legally represented by Pogiatzis Antonis, with email address: info@blackorchid.com.cy and service hotline 00357 99645694.

The following terms and conditions apply to the use of the online store www.blackorchid.com.cy

Using the Blackorchid website the user gives his consent to the following terms and conditions. If he does not agree, then he must not use the site.

PRODUCTS

blackorchid has the obligation and tries to be as accurate as possible in the characteristics of the products that appear in the online store. The products can be differentiated depending on the season and their availability.

Every order is always accompanied by excellent quality flowers. Orders are always placed based on your initial choice. Products may be modified due to the unavailability or seasonality of flowers and are always replaced with corresponding or similar flowers. Every change made is in favor of your order and never alters the overall result of the original selection. In case the flowers you have initially selected are not available, we will contact you, proposing you the best available options.

Respecting your taste and your final choices, the products presented in the photos in the online store (blackorchid) are the ones we have in our physical store.

We renew our products daily. If any product you want is not in our online store, let us know and we will make sure to find it for you.

All products presented on blackorchid and available for sale are photographed in our store. The photos of the site’s products are the intellectual property of blackorchid and are protected by Cypriot and European legislation.

The storage, copying, and republishing of photographs or texts is permitted, provided that the source is stated, and that intellectual property rights are not infringed. It is forbidden to modify, alter, edit, delete the logo, or make additions to it without our prior written consent.

In their entirety, flower arrangements and bouquets are created after your order is placed. So reasonably, it takes a while for the florist to create the product you have chosen. The manufacturing time of the products may vary.

Blackorchid reserves the right to change product descriptions and prices without prior notice.

SHIPMENTS OF PRODUCTS

On major Name Days and special days (Valentine’s Day, Mother’s Day, Women’s Day) for the fast and early arrival of your orders, it is best to give 2-4 days in advance.

• For your order to be sent on the same day, it must have been registered in our system by 7:30 p.m.
• Orders placed after 7:30 pm, are sent the next day in consultation with the recipient.
• com delivers from 08:30 p.m. until 7:30 p.m.

Deliveries before 08:30 a.m. or after 7:30 pm, they require a telephone call from you to confirm if delivery is possible. If there is no telephone call and you have registered your order normally, it will be delivered on the scheduled date after we have reached an agreement with the recipient. The same applies to deliveries up to a specific time

• Before delivery, we always contact the recipient with a telephone call to confirm his details.

If you do not want us to contact the recipient and wish to execute your order directly, we take no responsibility in case the recipient is absent. The order is returned to the store, we inform you by phone and it is scheduled for a second delivery in consultation with the recipient. In this case, you will be charged with the amount of 5 € for the re-shipment of your order.

DELIVERY WITHOUT COMMUNICATION WITH THE RECEIVER

To execute your order directly (without telephone confirmation with the recipient) we do not take any responsibility in case of absence or incorrect information.

URGENT DELIVERY

If you place your order after 7:30 p.m. and you wish it to be delivered by 10:00 pm, call us to let you know if delivery is possible. If there is no telephone call or update, your order will be delivered the next day in consultation with the recipient. The same applies if you place your order after 7:30 p.m. and you want delivery the next morning (eg until 08:30 am or generally until a specific time in the morning).

DELIVERY BY APPOINTMENT (at a specific time)

If you know that the recipient is at the address you stated to us and for a specific time, you should inform us by phone so that we can notify you if delivery is possible.

RECIPIENT SIGNATURE

If you want us, we can get a signature from the recipient when the delivery arrives and you are given the opportunity of confirmation while it also remains in our archive for some time.

• We will contact you in case we need to specify any details to proceed with the processing of your order and in case we do not find the recipient.
• Contact us when:

Any product you wish, and you mention that it will be available in the coming days, let us know so that we can make an immediate sale for your service.

If there is nothing specific or special you are looking for, let us know so we can make sure we find it for you. Whatever you require, we are here for you.

If you are not satisfied with our products and services, please contact us immediately. Through our customers, we learn and become better in our services and products.

In case of incorrect information, you automatically take responsibility for the late or wrong delivery of the shipment.

In case the recipient does not wish to receive your gift, there is a possibility that the amount will be credited to your next possible order.

Order Delay

• If there is a delay with your order, we will contact you, in a short time, via email or phone to inform you of the reasons for the delay and the expected delivery time.

The cases in which we may not be able to deliver your product on time and within the period you requested are:

In case of emergencies in the city, periods of extreme weather events as well as in any case of force majeure, which may affect the delivery of your order. In this case, you can request a change of order or even a cancellation and a refund.

• In case it is impossible to communicate with you (if there is a problem with your order, either about the product or about its payment).
• In case we can’t find the recipient, we must specify more details.

Order Products

The process of your order is very simple, and you can do it in 3 ways:

1. Online

Find the products of your choice and add them to your online shopping cart. You can add as many products as you want.

In each product you choose, you will be asked to fill in the necessary details of the recipient (Name-Surname-Address-Phone) and the text for the greeting card that you want to accompany your order.

You must fill in the recipient’s details correctly so that we can deliver your order on time. In case the order cannot be sent due to an error in the shipping details you have given us, the customer is the only one responsible.

By following the steps indicated you will complete your purchases immediately.

Prices are final and include transfers and any taxes.

2. By phone

Calling at +357 25328487  daily from 08.30 a.m. until 10.00 p.m.

3. With your physical presence in our store

You can go through our store: Georgiou A 18E Potamos

Payment methods

1. By credit, debit, prepaid card

Blackorchid.com.cy accepts the following credit, debit, and prepaid cards:

• Visa
• MasterCard
• Maestro
• Electron

Personal data and security

Each visitor can browse the online store www.blackorchid.com.cy without giving any personal information. For registered users, your personal information (Name and surname, telephone number, e-mail address) is kept in our database. You have access to it through the data on the Protection of Individuals against the Processing of Personal Data and Free Movement of These Data Law of 2018 (L.125 (1) / 2018) as well as your orders.

We will need personal data (name, email, phone) only when you place an order for products. Your Personal Information is used exclusively to provide you with the services you have requested (product delivery, order execution information, information on new products/offers, etc.) and mainly to ensure the possibility of contacting you.

We can also collect statistical information regarding the pages of the site you visited, and the time and date of your visit. This information is collected solely for better operation of the website and its management.

The records kept may be communicated to the competent courts, police, and other administrative authorities upon their legal request and following the applicable legal provisions.

The personal data we collect from you is kept in our file for 5 years and then they get deleted if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal information for a longer period due to legal provisions.

Our company carefully guards your data and you have access to them, by the provisions of Law 125 (I) / 2018) to protect the individual from the processing of personal data.

To facilitate your access to its websites, blackorchid.com.cy may include links to Internet sites that are owned or operated by third parties and are responsible for their content.

Secure Transactions

Electronic payments

The page where the transaction takes place and you give the details of the credit card, is a special page insured, of the bank we work with. The number of your credit, debit, and prepaid cards is not stored in our system for any reason. The details of the credit, debit, and prepaid cards are given directly to the bank that manages the transactions or PayPal, they are not disclosed to us and therefore are not stored in our files, except for the confirmation that the payment was made for the specific order.

For any questions do not hesitate to contact us at e-mail: info@blackorchid.com.cy

Blackorchid.com.cy reserves the right to modify or renew the terms and conditions of transactions and undertakes to update this text for any change or addition to the terms.